Managed Services

by | Feb 23, 2013 | Uncategorized | 0 comments

Server Management

We provide a wide range of server management services for all flavors of Linux to Windows, and specialized cPanel Server Management.

  • 24x7x365 (5 minute interval) Server Monitoring with Reboot
    If your server is down, we will follow your instructions to reboot it by either contacting data center or accessing reboot port.
    Our response time on reboots is Guaranteed within approx. 15-30 minutes!
  • PCI Compliance
    Ensure your server is compliant with the latest industry requirements and standards for conducting e-commerce on your server safely and securely.
  • Monitoring Stats
    Access your monitoring stats online, in addition to our weekly uptime reports e-mailed to you!
  • Within 6 Hour Response Time Guarantee for Support Tickets
    Statistically, most tickets are responded to in less than 1 hour.
  • Within 24 Hour Resolution Time Guarantee for Support Tickets
    Statistically, most tickets are completely resolved in less than 3 hours.
  • Unlimited Admin Work Time
    We do not limit the amount of work we do for you, and we do not have any additional fees!
  • System Security, Optimization and Hardening
    Performed upon your request as often as you would like. We have a comprehensive list of security software we install and support listed below. If you have any special security requirements, please contact us.
  • Backend Server Software Support and Upgrades
    Get the latest versions of all system software: Kernel, Apache, PHP, MySQL, Perl, Exim, FTP, WHM/CPanel, etc…
  • Initial Server Setup
    If you have a new server, we’ll setup and configure the server completely from scratch to get the server ready for your use!
  • WHM/CPanel Technical Issues
    System updates, debugging errors, patching bugs, system compatibility checks.
  • Server Backup Restoration
    If your server requires a restore, we’ll restore all of your backups returning your server back to normal.
  • Disaster Recovery & Hack Recovery
    If your server is crashed or hacked, we will determine the cause and rebuild your system from backups.
  • Server Migration
    If you are moving accounts from one server to another, we will migrate them for you from the old server to the new server. You must have root access and CPanel running on both the old server as well as the new server.
  • 3rd Party Software Installation
    Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc…

cPanel Server Management

We specialize in cPanel server management, from initial hardening, to security patches and emergency support.

Windows Server Management

We specialize in Windows Server Management.

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